At Blue Delivers , we value your trust and aim to provide a smooth, hassle-free delivery experience. However, we understand that sometimes things don't go as planned. That's why we've designed a straightforward refund process to ensure your peace of mind.

When Are Refunds Applicable?

We offer refunds under the following circumstances:

• Non-Delivery: If your package doesn't reach its destination due to an error on our part, you're eligible for a full refund.
• Lost or Damaged Shipment: In the unlikely event that your shipment is lost or significantly damaged during transit, we’ll refund the full shipping cost and/or offer a replacement shipment.
• Service Discrepancy: If the service you received does not match the service you booked, we'll gladly refund any difference in cost or provide compensation, depending on the issue.

How to Request a Refund

We’ve made it easy for you! Simply follow these steps:

• Submit a Claim: Contact our customer support team within 2 days of the scheduled delivery date. Be sure to include your tracking number and a brief description of the issue.
• Claim Verification: Our team will review your claim and may request additional information or supporting documents (e.g., photos of damage).
• Resolution: Once verified, we’ll process your refund within 5-7 business days on your original payment method.

Exceptions & Special Cases

While we aim to accommodate every claim, refunds may not be applicable in the following situations:

• If the delivery delay is caused by factors outside our control (e.g., extreme weather, customs delays, or incorrect shipping details provided by you).
• For shipments that don’t meet our packaging or content guidelines.
• For services that have already been fully completed without any issues being reported within 2 days of delivery.

Our Commitment to You

Your satisfaction is our priority, and we’re committed to making things right. Whether it's offering a refund, replacing your shipment, or addressing your concerns, we’ll ensure that you feel supported every step of the way.

If you have any questions about our refund policy or need assistance, our friendly support team is here to help at (email id)