At (company name), along with our affiliates (collectively referred to as “Blue Delivers,” "we," "us," or "our"), protecting your personal information is a top priority. We understand the importance of maintaining your trust and are committed to safeguarding your data. This Privacy Policy outlines how we collect, use, transfer, and store your personal information when you utilize our products, services, and solutions ("Services"), as well as your rights concerning this information.
We encourage you to carefully review this Privacy Policy before accessing or using our Services.
When you use our Services, we may request certain identifiable information, also known as Personal Information (PII), to communicate or identify you. This includes, but is not limited to:
If you share the Personal Information of another individual, please ensure you have authorization and that they are informed about this Privacy Policy.
You may choose not to provide some information; however, certain Personal Information is necessary for full access to and usage of our Services. Not providing this information may limit service functionality. Additionally, any non-identifiable information or publicly available data (referred to as “Other Information”) is not considered Personal Information.
We may collect details that your browser sends when you visit our site or app. This includes your IP address, browser type, pages visited, date and time of your visit, duration, device identifiers, and other diagnostic information. On mobile, this may include device type, operating system, IP address, and unique device IDs.
We use your data to fulfill delivery, warehousing, freight, and other logistics services, manage billing, send tracking updates, and offer features like tracking and express delivery.
Your Personal Information helps us communicate with you about your needs, service updates, and transactions via phone, email, or chat. You may opt-out of certain communications, but this may limit real-time updates on orders.
We use data to improve our services, address performance issues, verify identity, and respond to inquiries. Identity details like PAN, Aadhaar, or Driving License may be collected for verification, with options to choose your preferred ID.
We may periodically contact you to understand your experience with our Services. Participation in surveys is optional.
We use data for market research, analytics, and improvements to deliver efficient, customized Services and to develop new offerings.
We employ data to safeguard our networks, prevent fraud, and comply with legal and regulatory requirements, such as KYC for identity verification.
We strive to keep your personal information accurate and up-to-date. Please notify us of any changes to ensure the information we hold is current. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and for an additional period to meet audit, legal, accounting, and security obligations, or to address potential future disputes. Non-personal information may be retained indefinitely as permitted by law. These retention practices apply even if you choose to delete your account.
We take the protection of your information seriously, implementing comprehensive administrative, technical, and physical safeguards to protect against accidental, unauthorized, or unlawful access, disclosure, alteration, or loss. If any personal information appears on packages, it may potentially be visible to others. We enforce rigorous data security practices focused on application, data, infrastructure, and network security, backed by internationally recognized certifications. Remember to keep your username, OTP, and other security information confidential.
Our services may include links or access to certain third-party solutions, for example, for payments or social media sharing. These third parties may collect personal data independently of us. We recommend reviewing their privacy policies, as their use of your information will be governed by their terms, not ours. We are not responsible for the data practices of third-party sites.
Our services are intended for users aged 18 and older. If you are under 18, you may only use our website and services with the involvement of a parent or guardian. Should we receive any data from minors, it will be managed per this Privacy Policy.
Depending on your location and in line with applicable laws, you may have the right to access your personal information that we hold, as well as the right to request corrections or updates to any incomplete or inaccurate data. While there are certain exceptions for retaining information for legal, internal audit, security, and fraud prevention purposes, you may also have the right to request the deletion of your personal information or to limit its processing, depending on local data protection laws.
You have the right to report any breaches of your personal information to us at (email id), and you will not face discrimination from us for exercising any of your privacy rights.
If you wish to exercise any of these rights, please reach out to us using the contact details provided below. We will handle such requests in accordance with applicable laws and will verify your identity to protect your privacy before processing your request.
We may update this Privacy Policy periodically, with changes posted on this page. Please review it regularly, as updates take effect immediately upon posting.
By using our website, applications, or services, you agree to this Privacy Policy and our Cookie Policy, which are accessible in the website footer. When creating an account, you will be asked to consent to these policies.
For questions or concerns regarding your data, our dedicated Privacy Officer is available to assist. You can reach us at (email id) to address any issues or exercise your rights in line with applicable data protection laws.